Shipping Policy
To ensure a smooth and efficient delivery service, we kindly request that you place your orders by 12pm on Sunday for Tuesday delivery and by Wednesday for Friday delivery. This cutoff time allows us to prepare and organise your items, ensuring they reach you on the designated delivery day.
For orders totalling £60 or more, we are pleased to offer free delivery within our standard delivery area. However, if your order falls below £60, a nominal delivery charge of £5 will be applied.
We extend our delivery services to select postcodes outside our standard delivery area. If you reside in the following postcodes: EN4, EN5, EN6, EN7, EN8, EN9, EN10, EN11, HA0, HA1, HA2, HA3, HA4, or HA5, you can still enjoy the convenience of our delivery service.
Our delivery window is from 7am to 8pm, and while we can’t give you a precise delivery time, we’ll keep you informed with email updates on the day before and on the day of delivery. Please make sure someone is present to receive your order, as we cannot guarantee re-delivery.
We also offer a convenient collection option for those who prefer to pick up their items from our store. This option is free of charge, and you will receive an email confirmation notifying you when your order is ready for collection. Simply visit our store during our operating hours and present your confirmation email to collect your groceries hassle-free.
Please note that we strive to process your orders promptly. However, we kindly ask for your patience and understanding as it may take up to 3 working days for your order to be processed. We want to ensure the accuracy and quality of your shopping experience, and this processing time allows us to fulfil that commitment.
If you have any questions, concerns, or require further assistance regarding our delivery process, our dedicated customer service team is always ready to help. Feel free to reach out to us, and we will be delighted to assist you. We appreciate your support and trust in our grocery store!
Return & Exchange Policy
We hope you love your groceries as much as we loved packing them for you! We take great care to select and pack only the best quality products, but we know that sometimes things can go wrong during delivery.
If any of your products arrive damaged or faulty, we’re here to help! Just send us a photo of the damaged item to [email protected] within 24 hours of receiving your order, and we’ll review your claim. Once approved, we’ll issue you a credit for the damaged items that you can use either in-store or online. If you have an account with us, you can also request a return through your account. We’ll verify and approve your request and issue you a store credit for the approved items.
Please note that, due to the perishable nature of some of our products, we’re unable to accept returns on baked goods, fresh produce (including eggs, veggies, and fruits), and opened items. We appreciate your understanding on this.
We want you to be happy with your Cinnamon Leaf experience, so please don’t hesitate to reach out if you have any questions or concerns!
